Fireflies.ai vs Intercom

Which should you choose?

These tools solve completely different problems and shouldn't be compared directly. Fireflies.ai is a meeting transcription and analysis platform for teams that need searchable records, summaries, and CRM integration from past conversations. Intercom is a customer engagement platform for handling live support, sales chat, and marketing campaigns. Choose Fireflies if your bottleneck is organizing internal meetings; choose Intercom if you need to manage customer-facing communication at scale. They can coexist in the same stack but serve opposite use cases.