Fireflies.ai vs Smith.ai

Which should you choose?

These tools serve entirely different needs and shouldn't be directly compared. Fireflies.ai is a meeting transcription and intelligence platform—it records what was said and helps teams analyze past conversations. Smith.ai is a virtual receptionist service that handles incoming calls and customer interactions in real time. Pick Fireflies if your bottleneck is capturing and retrieving meeting insights across your team. Pick Smith.ai if you're drowning in inbound calls and need 24/7 front-desk coverage without hiring staff. They're complementary rather than competitive: a law firm might use Smith.ai to answer phones and Fireflies to analyze client calls afterward.