
Fireflies.ai

Side-by-side comparison based on pricing, features, and community data.
Fireflies.ai and Smith.ai are both AI sales tools. Fireflies.ai is Freemium; Smith.ai is Contact for pricing. These tools serve entirely different needs and shouldn't be directly compared.
These tools serve entirely different needs and shouldn't be directly compared. Fireflies.ai is a meeting transcription and intelligence platform—it records what was said and helps teams analyze past conversations. Smith.ai is a virtual receptionist service that handles incoming calls and customer interactions in real time. Pick Fireflies if your bottleneck is capturing and retrieving meeting insights across your team. Pick Smith.ai if you're drowning in inbound calls and need 24/7 front-desk coverage without hiring staff. They're complementary rather than competitive: a law firm might use Smith.ai to answer phones and Fireflies to analyze client calls afterward.
Pick Fireflies.ai if you need searchable records of internal team meetings with AI-powered summaries and CRM integration.
Pick Smith.ai if you need 24/7 handling of incoming customer calls, appointment scheduling, and lead qualification.
| Feature | Fireflies.ai | Smith.ai |
|---|---|---|
| Primary Function | Meeting transcription & analysis | Inbound call & chat handling |
| Availability | Records scheduled meetings only | 24/7 live answering |
| Free Tier | Yes (800 min cap) | — |
| CRM Integrations | Salesforce, HubSpot auto-sync | Salesforce, HubSpot, Clio |
| Conferencing Platform Support | Zoom, Teams, Meet, Webex | — |
| AI Accuracy Risk | Degrades with poor audio | Struggles with specialized queries |
| Staffing Model | Fully automated | Hybrid AI + human agents |
Synthesized by AI from verified tool data · cached per pair


800 minutes of storage, limited transcription credits per seat
Unlimited transcription, 8,000 mins storage, AI summaries
Unlimited storage, video recording, advanced analytics, CRM integrations
Custom storage, SSO, dedicated support, on-premise options
~20 calls/month
~50 calls/month
~150 calls/month