Ada

Ada is an enterprise-grade AI chatbot and conversational AI platform designed to automate customer support, sales, and service interactions across multiple channels including websites, messaging apps, and voice. Built on large language models and custom training, Ada enables organizations to deflect support tickets, qualify leads, and resolve common customer inquiries 24/7 without human agents. The platform emphasizes integration with existing business systems—CRM, knowledge bases, ticketing systems—so the chatbot can access real customer context and hand off complex issues to human agents seamlessly. Ada serves mid-market and enterprise companies across industries including telecom, banking, e-commerce, and SaaS, where high support volumes and multi-language requirements justify robust AI investment. Unlike simpler chatbot builders like Drift or Intercom's basic bot, Ada provides deeper customization, multi-language support across 50+ languages, and sophisticated intent recognition that handles nuanced customer requests. The platform is particularly strong for organizations needing GDPR and enterprise-grade security compliance, though the learning curve and implementation timeline are steeper than lightweight alternatives, and pricing scales significantly with usage.