Retain AI: Winback emails

Chatdesk - 1:1 Customer Engagement Platform for Ecommerce Chatdesk is an AI-powered customer engagement platform designed to help ecommerce brands scale personalized, one-to-one outreach across email, SMS, and social channels. The platform specializes in winback campaigns that re-engage lapsed customers and drive repeat purchases based on customer history and behavioral insights. Intelligent Winback Campaigns: AI identifies customers most likely to repurchase and delivers personalized outreach that converts at 10x+ the rate of typical one-to-many campaigns Proactive Engagement: Automates 1:1 customer communications across email, SMS, and social media while maintaining authentic brand voice 24/7 Customer Support: Handles ticket management, transforms social comments into conversions, and reduces support workload Customer Insights: Real-time analytics aggregated from all communication channels on a unified dashboard Smart Integrations: Connects seamlessly with existing ecommerce and marketing tools to learn from customer data 10%+ conversion rates on one-to-one campaigns 70%+ reduction in customer acquisition costs by converting existing contacts 90%+ customer satisfaction scores Maintains brand voice and standards while scaling personalized communication Ideal for: Ecommerce brands struggling with declining ROAS, rising competition, and the need to maximize customer lifetime value through targeted retention strategies.